Starting with ScratchTools v3, a new support system was added to the extension. It had the option to start a live support chat within the extension that connects to ScratchTools support specialists on the other end. Support specialists chat back and forth with users who need help using the extension. Support specialists are very important, as they offer a bold first step at improving the extension for users while they are using it. Support specialists are given tools within their chats as well. They are a very important aspect of ScratchTools' customer service. That way, we aren't waiting until after the user uninstalls to hear about any important feedback.